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Tell us when you're not happy with us or about something we’ve done well.
We value your feedback and use your comments to improve our standards.
You can tell us if you feel the service you received should have been better, or if you feel the council, or an officer of the council has done something well.
If you're unhappy with a service we’ve provided to you, we want to know so that we can put things right for you and improve the service for others.
Follow the adult social care complaints process
We'll log and acknowledge your complaint within 3 working days.
We'll appoint an investigating officer to look at your complaint. They will:
You can contact the investigating officer to discuss it further or you can complain to the Local Government Ombudsman
You can give tell Healthwatch Sutton about your experiences of NHS and social care services. They work with NHS leaders to ensure:
You can read a summary of adult social services performance in our annual Local Account (PDF, 2.6MB)
We welcome any views and comments about this report.
To give feedback on the report, email contact.centre@sutton.gov.uk.
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