Insurance and claims

The London Borough of Sutton is registered on the Claims Portal. Claims can be submitted directly by selecting us as the relevant defendant/compensator.

If you wish to make a portal claim against any of the following, please submit it using the Portal ID G00302.

• Epsom and Ewell Borough Council
• Reigate and Banstead Borough Council
• Surrey Heath Borough Council
• Tandridge District Council
• Waverley Borough Council
• London Borough of Merton Council
• Sutton Housing Partnership (Public Liability Only)
• Academies (see a full list of Academies)

If you wish to make a portal claim against the Royal Borough of Kingston Council, submit it using the Portal ID C00623.

If you wish to make a portal claim against the London Borough of Bromley Council, submit it using the Portal ID G00495.

If you wish to make a portal claim against Spelthorne Borough Council where the incident occurred before 1 May 2023, please submit it using Portal ID G01133. If you wish to make a portal claim for an incident which occurred after 1 May 2023, please submit this claim using Sutton Council's Portal ID G00302.

If you wish to make a portal claim against Waverley Borough Council where the incident occurred before 1 July 2021, please submit it using Zurich's Portal ID C00108. If you wish to make a portal claim for an incident which occurred after 1 July 2021, please submit this claim using Sutton Council's Portal ID G00302.

If you wish to make a portal claim against Mole Valley District Council where the incident occurred before 1 October 2022, please submit it using Zurich's Portal ID C00108. If you wish to make a portal claim for an incident which occurred after 1 October 2022, please submit this claim using Sutton Council's Portal ID G00302.

If you wish to make a portal claim against Rushmoor Borough Council where the incident occurred before 1 April 2025, please submit it using Protector Insurance's Portal ID C00585. If you wish to make a portal claim for an incident which occurred after 1 April 2025, please submit this claim using Sutton Council's Portal ID G00302.

Sutton Council’s refuse service

As of 1 April 2017, it should be noted that Sutton Council is no longer responsible for refuse and street cleansing vehicles.

If you wish to report a motor incident which occurred on or after this date, please contact Veolia's Claims Management Service, Strata Solicitors. Strata House, Blisworth Hill Farm, Stoke Road, Northamptonshire. NN7 3DB Telephone 0333 700 8023.

Sutton Council’s ground maintenance service

As of 1 February 2017, it should be noted that Sutton Council is no longer responsible for the ground maintenance service.

If you wish to report an incident which occurred on or after this date, please contact ID Verde by email insurance@idverde.co.uk or by telephone 02476 405660.

Epsom and Ewell Borough Council's highway trees

As of 1 April 2017, trees along the Highway in the Borough of Epsom and Ewell are no longer under the responsibility of Epsom and Ewell Borough Council and have been transferred back into the ownership of Surrey County Council to maintain and inspect.

Therefore, any claims where damage has occurred after this date should be submitted by email to Surrey County Council.