Find out how we ensure that our advice, information and services are accessible to adults who have communication needs.

How we can help

When you contact us we will ask you if you have any communication needs as a result of a disability.

We can offer you different types of support. This could be:

  • communication support, such as an advocate
  • specific contact methods, such as only email 
  • specific information format, such as Makaton
  • a communication professional, such as a British Sign Language interpreter

Download our accessible communications policy (PDF, 53.3KB)

Ask someone to speak on your behalf

If you find it difficult to understand your care and support, or struggle to communicate your views, you can ask someone to speak on your behalf.