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Report a missed collection

You can use this service to report a missed bin, box or caddy collection.

Update: Thursday 21 November

We are currently completing most collections on their scheduled day so please continue to put your bins out for collection on your normal day. If your collection is missed, please leave your bins out and we will get to you as soon as possible.

Some areas were outstanding yesterday, these will be collected as soon as possible:

Recycling in SM1 and SM3

If your entire street is not collected, please don’t report a missed collection. Leave your waste and recycling out and our crews will try to get to you as soon as possible. If other properties on your street are collected, please continue to report individual missed collections - where crews collect from other properties on the street but miss yours - in the usual way: 

Report a missed bin collection

We’ll arrange for a crew to return within two working days.

Before you start

A collection will not be re-attempted if your bin, box or caddy:

  • wasn’t put out before 6:00 am on your collection day
  • contained incorrect waste or was too heavy

Once you’ve reported a missed collection, please leave the bin, box or caddy at the front of your property, ideally close to the pavement but not on it, ready for collection.  Where this is not possible bins, boxes, and caddies can be presented on the pavement but must be removed as soon as possible after collection to avoid obstruction

When to report a missed collection

Please wait until after 6:00 pm on your collection day to report a missed collection. Our collection crews work until 6:00 pm and they may still be making their way to your property.

Missed collections must be reported within two working days (Monday - Saturday).